7-Day Easy Return & Exchange

We offer a 7-day return and exchange policy from the date of delivery for all eligible non-personalized products. If you receive a defective, damaged, or incorrect product, we will replace it or process a return for you right away.

Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

• The product must be unused, unwashed, and in its original condition.
• Items must include all original packaging, tags, cards, and dust bags intact.
• Proof of purchase (order ID or invoice copy) is required.
• Non-Returnable Items: Personalized/Customized products (with custom name/engraving) and final sale items are not eligible for returns unless delivered in a damaged or defective condition.

How To Initiate A Return

Follow these simple steps to raise a return or exchange request:

Refund Processing

For prepaid orders, refunds will be credited back to your original payment method (Bank Account / Credit Card / UPI) within 5–7 working days after quality verification.

For Cash on Delivery (COD) orders, refunds will be issued in the form of a WALLEVO Store Credit Coupon or transferred via UPI/Bank Transfer after collecting verified account details from you.